Popular questions

Learn more about the utility's features and our service

The code can be used once. While resetting, the utility connects to the server and marks the code as used.
No. The code will work with any of the printer models listed in the compatibility table, but it can only be used once.
We send your code to the e-mail address you provide at checkout.
The code never expires. You can use it at your convenience.
The code will be sent to the buyer’s e-mail address once the payment is made.
Use our online chat or any instant messenger to contact our online support.

Programmers develop and update the utility and add support for new printer models. This is difficult and expensive. Paying for the code allows to develop the utility further.

You can use a USB cable or a Wi-Fi or Ethernet connection to run the utility. UDP protocol and ports 3289 (ENPC), 161 (SNMP), 515 (LPD) are used to communicate with the printer during service operations via a network connection.
No. One reset requires one code. No other options are available.
Yes. To reset the inkpad counter or printer firmware modification the computer must be connected to the Internet.

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