Frequently asked questions

Popular questions

Learn more about the utility’s features and our service

How many times can I use the code?

The code can be used once. While resetting, the utility connects to the server and marks the code as used.

Will the code work with just one printer model?

No. The code will work with any of the printer models listed on the compatibility page, but it can only be used once.

How do you send my code?

We send your code to the email address you provide at checkout. You can also find the code in your personal account on the website.

How long is the code valid?

The code never expires. You can use it at your convenience.

How soon will I get my code?

The code will be sent to the buyer’s email address once the payment is made.

What if I don’t understand the utility?

Use our online chat or any instant messenger to contact our online support.

Can I use a Wi-Fi connection or should I use a USB cable?

You can use a USB cable or a Wi-Fi or Ethernet connection to run the utility.

UDP protocol and ports 3289 (ENPC), 161 (SNMP), 515 (LPD) are used to communicate with the printer during service operations via a network connection.

I have Windows. The program hangs. How do I fix it?

On some versions of Windows, there is a problem that can cause a program to hang when communicating if the first request after connection is not sent through the driver. To fix this, do the following:

  1. Restart the printer and connect it to a different USB port.
  2. Install the printer driver if it is not already installed on your system.
  3. Start Epson Status Monitor and wait for it to read the current printer status.
  4. Run the program as an administrator and disable all Epson processes through the support menu (including Epson Status Monitor). To do this, select Support > Disable Processes from the main program menu.
  5. Try resetting the waste ink pad counters again.

Still not solved? Contact us in the live chat.

The program does not run on Mac OS. What do I need to do?

You may encounter the following error while running the installed program on Mac computers:

Program can’t be opened because Apple cannot check it for malicious software.

This message appears due to macOS security settings. To fix this:

  1. Go to Apple menu > System Settings > Privacy & Security.
  2. Confirm the launch of the program in the Security section by clicking on the Open Anyway button.
Do you need the Internet to use the utility?

Yes. To reset the inkpad counter or modify printer firmware, the computer must be connected to the Internet.

Can I buy a reusable or unlimited code?

No. One reset requires one code. No other options are available.

I paid for my order but did not receive a code. Where can I find it?

The code is sent to the email address provided in the order. Didn’t find the email with the code in your inbox?

  1. Check your spam folder. Some mail servers may mistakenly identify the email as spam and block its delivery.
  2. If you created a personal account when placing the order, go to the Orders section and click View.
  3. Still can’t find the code? Contact us via online chat or any messenger.

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